New job openings have been posted by the Bank of Punjab (BOP), one of Pakistan’s fastest-growing banks with more than 35 years of experience. The bank runs a nationwide network of more than 900 ATMs and online branches.
For highly qualified and committed people, this is a fantastic opportunity to launch a career in the banking industry. The following position is open at the bank right now:
Position Available: Divisional Head Contact Center (SVP/EVP)
| 📂 Org Name: Bank of Punjab | 🧑💼 Post Name: Divisional Head Contact Center |
| 🎓 Qualification: Bs, Bsc, Master, Mphil, FSC, MBA | ⏳ Age Limit: 18 To 45 |
| 📅 Last Date: 16/09/2025 | ⚧ Gender: Male, Female |
| 🔢 Number of Post: Unknown | 🌍 District: All Punjab |
Job Responsibilities
The selected candidate will be responsible for leading and managing the Bank of Punjab’s Contact Center operations. Major responsibilities include:
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Maintaining service levels as per target.
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Leading sales team targets and ensuring customer satisfaction.
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Processing financial and non-financial requests of customers.
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Managing customer complaints through an escalation system.
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Conducting internal & external audits with accuracy.
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Delivering Call Centre projects within deadlines.
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Engaging with vendors for service escalations.
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Ensuring error-free transactions.
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Eliminating regulatory penalties.
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Preparing budget and cost management reports.
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Conducting audit clearance.
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Implementing processes to improve call center functionality.
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Managing staff hiring, training, and performance.
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Qualifications Of The Job of Bank Of Punjab
- Candidates need to fulfil the following prerequisites:
- Qualification:
- A minimum of an MBA or its equivalent from a university approved by HEC.
- Maximum Age:
- as of September 16, 2025, up to 55 years.
- Experience:
- a minimum of twelve years’ experience in the banking or non-banking industry.
- Eight years must have been spent in a relevant managerial position.
Package of Salary Bank Of Punjab
The Bank of Punjab provides growth prospects and competitive compensation packages that are based on the market.
Deadline for Applications Bank Of Punjab
The application deadline is September 16, 2025.
How to Apply: Online Steps for Bank of Punjab jobs
Candidates who are interested may apply online at Bank of Punjab Jobs: Apply Online.
Application Requirements:
- Only those who make the short list will be contacted for interviews.
- There will be no TA/DA given.
- The bank retains the power to deny applications without providing a justification.
- Equal Opportunity Employer: We encourage applications from women, people with disabilities (PWDs), minorities, and transgender people.